Privacy Policy
Last updated: September 10, 2026
This policy explains what information CallMeChat collects, why, and the choices you have. Because you're talking with real people you don't know, avoid sharing information you wouldn't want a stranger to have — full name, address, financial details, or government ID numbers.
1. Scope
This Privacy Policy describes how CallMeChat ("we," "us," "our") collects, uses, discloses, and protects information when you use en-callmechat.com and related apps and features (the "Service"). It applies to visitors and registered users. It does not apply to third-party sites we link to.
2. Information we collect
| Category | Examples |
|---|---|
| Account information | Email address, username, password (hashed), date-of-birth confirmation, authentication method (e.g. Google/Apple sign-in). |
| Profile & interests | Optional interests, language preferences, and other details you choose to add to help match your conversations. |
| Chat content | Text messages you send during conversations, and any images you choose to share in text chat. |
| Video & audio | Live camera and microphone streams during video chat, processed in real time as described in Section 6. We do not permanently record or store your video or audio calls by default. |
| Device & usage data | Device/browser type, camera and microphone permission status, approximate location (from IP), session length, pages viewed, connection quality, and crash logs. |
| Safety reports | Information you submit when reporting or blocking another user, including relevant chat excerpts or screenshots you provide. |
| Payment information | If you purchase any optional paid feature, billing details are processed by our payment providers. We do not store full card numbers on our own servers. |
| Communications | Support requests, survey responses, and any correspondence with us. |
| Cookies & identifiers | Cookies, local storage, and similar technologies as described in Section 7. |
3. How we use information
- To provide, operate, and maintain the Service, including matching you with other users for video or text conversations.
- To offer interest-based discovery and, where available, real-time translation between languages.
- To process payments and manage any optional paid features.
- To detect, investigate, and prevent fraud, abuse, harassment, and violations of our Terms of Use and Safety Policy, including content involving minors or non-consensual imagery.
- To communicate with you about updates, security notices, and (where permitted) marketing — you can opt out of marketing at any time.
- To analyze aggregated usage trends and improve the Service's features, performance, matching quality, and safety systems.
- To comply with legal obligations and respond to lawful requests from authorities.
4. Legal basis for processing (EEA/UK users)
If you are in the European Economic Area or UK, we process your information under one or more of these legal bases: performance of a contract (providing the Service), our legitimate interests (safety, fraud prevention, service improvement), your consent (e.g. marketing, camera/microphone access, certain cookies), and compliance with legal obligations.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who host infrastructure, provide video/audio connection (WebRTC) services, process payments, or provide customer support, under contractual confidentiality and data-protection obligations.
- Legal & safety authorities when required by law, legal process, or to protect the rights, property, or safety of CallMeChat, our users, or the public — including in connection with suspected exploitation of minors, which we will report to the relevant authorities (e.g. NCMEC in the U.S., or the applicable national body) as required.
- Business transfers — if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this policy or a successor policy.
- Other users, at your direction — messages, images, and live video/audio you choose to share are visible to the person you're chatting with for the duration of that conversation.
6. Video & audio chat: how it's handled
CallMeChat's video chat connects you directly to another user in real time, generally using peer-to-peer or relayed streaming technology. We do not store a permanent recording of your video or audio conversations by default. Automated safety systems may analyze live video and text in real time to detect policy violations (for example, exposed content or exploitation of minors); flagged sessions may be reviewed by our trust & safety team and retained as evidence for enforcement, appeals, or legal reporting purposes. You should never assume a conversation is private — another participant could record, screenshot, or share it outside the Service, which is itself a violation of our Terms if done without consent.
7. Cookies & similar technologies
We use cookies and similar technologies for authentication, remembering preferences, measuring performance, and (where you consent) advertising analytics. You can control cookies through your browser settings and, where required, through an in-product cookie preference tool. Disabling some cookies may affect Service functionality, including matching and video connection quality.
8. Data retention
We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Text chat history is generally retained only briefly to support the Service and safety review, and video/audio streams are not stored beyond the live session except where flagged under Section 6. Some data (e.g. records related to safety violations) may be retained longer where necessary for legal or safety purposes.
9. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and monitoring. No system is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by the Service.
10. International transfers
We may process and store information in countries other than your own, since CallMeChat connects users globally. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses.
11. Your rights & choices
Depending on your location, you may have rights to: access, correct, or delete your personal information; export a copy of your data; restrict or object to certain processing; and withdraw consent where processing is based on consent (including revoking camera/microphone permissions at any time through your browser or device settings). You can exercise most of these directly from your account settings, or by contacting us at privacy@en-callmechat.com. We will respond within the timeframe required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data-protection authority.
12. Children's privacy
The Service is intended for adults 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it and terminate the associated account. If you believe a minor is using the Service, please contact us immediately at trust@en-callmechat.com.
13. Region-specific disclosures
California (CCPA/CPRA)
California residents may have the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information (as those terms are defined under California law), and the right to non-discrimination for exercising these rights. We do not sell personal information for money. Requests can be submitted to privacy@en-callmechat.com.
Other jurisdictions
Additional disclosures may apply depending on your location (for example, under Brazil's LGPD, Canada's PIPEDA, or other regional laws). Contact us for jurisdiction-specific information.
14. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be highlighted via email or an in-product notice before they take effect. The "Last updated" date at the top reflects the most recent revision.
15. Contact us
For privacy questions or to exercise your rights, contact us at privacy@en-callmechat.com or through our Support Center. [Insert registered company name and mailing address for your Data Controller here.]